By Brad Edmondson Ice cream brand Ben & Jerry’s was one of the first companies to promote corporate citisenship and sustainability. But the journey has not been easy, as a new book explains. US ice cream maker Ben & Jerry’s was established in the late 1970s. Over the next decade, it developed an ambitious three-part mission: making the world’s best ice cream; supporting progressive causes; and sharing the company’s success with all stakeholders: employees, suppliers, distributors and customers. Founders Ben Cohen and Jerry Greenfield, friends since childhood, set up the company, managed it as it grew and then eventually, reluctantly, sold it to Unilever in 2000. In extracts from his new book Ice Cream Social: the struggle for the soul of Ben & Jerry’s, Brad Edmondson outlines how Ben and Jerry’s was an early adopter of progressive company social and environmental policies, and why. From the start, it was important for Ben & Jerry’s that working conditions for employees improved as financial conditions improved. Surveys taken in 1997 and 1998 showed that employees saw the social mission as a critical part of the company’s success. Every employee was awarded both company stock and stock options in 1998, too. As far as linked prosperity goes, Ben & Jerry’s was walking the talk. In 1997, the board’s social mission committee asked every department head to set social mission goals for the following year. They were ready to take things to a new level. Co-founder Ben Cohen and other board members wanted to integrate the social mission horizontally by adding it to policies in every department, from manufacturing to human resources, operations, waste disposal, franchise operations, philanthropy and finance. They also wanted to integrate the mission vertically by adding social metrics at every stage of the supply chain. This sometimes meant re-engineering […]